Confession.  In my youth I frequently thought saying the right thing was phony. Making small talk was shallow.  As a young adult, conditioned response -saying the right thing – was critical to growing a business – chit chat the only way a salesperson could survive.  Later still, while working in radio, it was essential to say the right thing, to carefully choose vocabulary to suit the news. Good customer service is comprised of using affirming words to speak truthfully. In leadership, teaching, parenting, the adult is responsible for choosing words that uplift and motivate.

But saying the right thing is more than just an adult responsibility. Saying the right thing at the right time is just plain good manners – audible vocalization of the golden rule. Say what needs to be said.  Say the right thing.  Say it with truth and affirmation. Live authentically.  Say you’re sorry.  Say I love you. It’s just good manners.